IT Help Support
Aberdeen Proving Ground, MD
6590 Reconnaissance St
Updated: May 02
IT Help Support
Job Locations
MD-Aberdeen Proving Groun
- ID
- 7576
- Work Region
- CONUS
- Category
- Administrative Support
- Type
- Regular Part-Time
- Clearance
- None
Position Summary
The Part-Time On-Call IT Help Support specialist provides flexible, as-needed technical assistance to employees across the organization. This role is responsible for troubleshooting hardware, software, and network issues; supporting end-user devices; assisting with service desk tickets; and ensuring timely resolution of technology-related problems. The ideal candidate is reliable, customer-focused, and comfortable responding to requests with short notice.
Essential Duties and Responsibilities
- Support workstation setup, configuration, and deployment.
- Install and update approved software applications.
- Assist with equipment moves, device imaging, and inventory tracking.
- Troubleshoot issues related to operating systems, standard business applications, and connectivity.
- Provide remote or on-site support depending on need and availability.
- Provide on-call support during assigned hours, including evenings or weekends if needed.
- Support basic network troubleshooting for Wi-Fi, VPN, and user access issues.
- Assist in password resets, account unlocks, and MFA management.
Special Note
The position is contingent upon candidate’s ability to meet physical and medical requirements as needed by the position; including compliance with all applicable federal, state, and local jurisdictional requirements.
Company Policy
- High school diploma or equivalent;
- 10 year experience in IT support, help desk, or technical troubleshooting.
- Working knowledge of Windows and/or macOS operating systems.
- Ability to diagnose basic hardware, software, and network issues.
- Strong communication and customer service skills.
- Ability to manage time independently and respond promptly while on call.
- Ability to lift and move equipment up to 25 lbs.
- Ability to perform duties that may involve standing, bending, or working in small spaces.
- Hours vary based on organizational needs; typical on-call times may include evenings, weekends, or special projects.
- Response times must meet established standards for the on-call schedule.
Preferred:
- Associates in Computer Systems
- CompTIA Security Certification
Benefits and Compensation
At MAG Aerospace, we value your contributions providing our employees with a robust Total Rewards package that supports your total well-being. Full-time and part-time employees working at least 30 hours a week on a regular basis are eligible to participate in MAG's Total Rewards programs. Our offerings include health, life, disability, financial, and retirement benefits as well as paid leave, professional development, and tuition assistance. Individuals that do not meet the threshold are only eligible for select offerings not inclusive of health benefits. We encourage you to learn more about our Total Rewards Program by visiting the Resource page on our Careers site: Salary at MAG Aerospace is determined by various factors including but not limited to location, the particular combination of education, knowledge, skills, competencies, and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $65/hr to $75/hr (USD). The estimate displayed represents the typical salary range for this position and is just one component of MAG's total compensation package for employees.
Need help finding the right job
We can recommend jobs specifically for you!
Click here to get started.
The Part-Time On-Call IT Help Support specialist provides flexible, as-needed technical assistance to employees across the organization. This role is responsible for troubleshooting hardware, software, and network issues; supporting end-user devices; assisting with service desk tickets; and ensuring timely resolution of technology-related problems. The ideal candidate is reliable, customer-focused, and comfortable responding to requests with short notice. Essential Duties and Responsibilities Support workstation setup, configuration, and deployment. Install and update approved software applications. Assist with equipment moves, device imaging, and inventory tracking. Troubleshoot issues related to operating systems, standard business applications, and connectivity. Provide remote or on-site support depending on need and availability. Provide on-call support during assigned hours, including evenings or weekends if needed. Support basic network troubleshooting for Wi-Fi, VPN, and user access issues. Assist in password resets, account unlocks, and MFA management. Special Note The position is contingent upon candidate's ability to meet physical and medical requirements as needed by the position; including compliance with all applicable federal, state, and local jurisdictional requirements.
search terms: Help+IT
Expired
Local Job Bulletin is an independent Job Search Engine. Local Job Bulletin is not endorsed, sponsored or affiliated with the actual employer of the job. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder.
Help Job Openings: Earn $15-$45/Hr. Immediate Hire
Aberdeen Proving Ground
Upload your Resume - Let Employers find you!
Local Job Bulletin is an independent Job Search Engine. Local Job Bulletin is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Local Job Bulletin uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, job descriptions and other company descriptions / details are the property of their respective holder. Local Job Bulletin does not have its users apply for a job on the LocalJobBulletin.com website. Additionally, Local Job Bulletin may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.;