• Reseller Management: Creating and managing new agreements for onboarded Brivo Resellers.
• Customer Contact: Serving as the first point of contact for resellers via phone and web-based support, and responding to requests via email/phone.
• Processing: Reviewing, approving, and processing essential account service requests related to Brivo products and reseller accounts.
• Communication & Data: Managing all account service activities, communicating with internal stakeholders and resellers, and maintaining sales and customer records in Salesforce.
• Proactive Outreach: Executing regular proactive outbound communications and conducting ongoing follow-up to support reseller success. This includes proactively reaching out to resolve concerns and being willing to pick up the phone to resolve confusion.
• Escalation: Communicating important customer feedback internally and escalating complex issues to management.
• Collaboration: Working across multiple departments to achieve favorable customer outcomes.

The Account Services Specialist plays a vital role in shaping the experience of our new and existing Brivo Reseller partners. The core focus is providing proactive support and managing administrative activities essential for maintaining a strong reseller network. The Account Services Specialist acts as a central communication hub, developing relationships with Brivo Resellers and internal stakeholders, including the sales team. The role involves a mix of administrative tasks, direct communication, and relationship management:Reseller Management: Creating and managing new agreements for onboarded Brivo Resellers. Customer Contact: Serving as the first point of contact for resellers via phone and web-based support, and responding to requests via email/phone. Processing: Reviewing, approving, and processing essential account service requests related to Brivo products and reseller accounts. Communication & Data: Managing all account service activities, communicating with internal stakeholders and resellers, and maintaining sales and customer records in Salesforce. Proactive Outreach: Executing regular proactive outbound communications and conducting ongoing follow-up to support reseller success. This includes proactively reaching out to resolve concerns and being willing to pick up the phone to resolve confusion. Escalation: Communicating important customer feedback internally and escalating complex issues to management. Collaboration: Working across multiple departments to achieve favorable customer outcomes.

search terms: Specialist+Account